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The Road Transport Department (JPJ) is set to introduce a job rotation policy for its counter service staff who have been serving in their positions for over five years. This initiative will affect a total of 1,907 personnel across the country. The move comes as part of a broader effort to enhance service delivery and improve the efficiency and integrity of civil service operations.
Datuk Aedy Fadly Ramli, the Director-General of JPJ, confirmed that the department is in the process of finalizing the list of affected staff to be submitted to the Public Service Department (PSD). This follows an announcement by Tan Sri Shamsul Azri Abu Bakar, the Chief Secretary to the Government, who outlined a new job rotation policy for civil servants working at service counters for extended periods.
In a statement, Aedy Fadly explained that the job rotation initiative is aimed at enhancing the quality of service provided by JPJ staff. The policy is expected to not only improve the efficiency and effectiveness of operations but also help foster better skills and experiences among the staff. By rotating personnel, the department hopes to offer a more dynamic and productive work environment, which would directly benefit customers interacting with JPJ counters.
The move is also part of a larger effort to address concerns about integrity among civil servants, particularly those in customer-facing roles. Job rotation is seen as a means to mitigate any long-term stagnation, which could potentially impact the quality of services and customer satisfaction.
In his address to civil servants on January 20, 2025, Tan Sri Shamsul Azri emphasized that employees who have been stationed at service counters for over five years could face challenges that hinder their performance, making the job rotation policy a necessary step to ensure the best outcomes for the public. The policy will help reinvigorate the work environment, encourage professional growth, and prevent any form of complacency or inefficiency.
Home Minister Datuk Seri Saifuddin Nasution Ismail also expressed support for the initiative, stating that it would address potential issues related to integrity and enhance service quality. Furthermore, he believes that rotating personnel will contribute to a healthier, more conducive workplace for public servants.
This initiative is in line with the Public Service Reform agenda, which aims to modernize and improve the overall functioning of Malaysia's public sector. By introducing measures like job rotation, the government hopes to create a more responsive, efficient, and accountable civil service, which ultimately leads to better service for the public.
With the implementation of this policy, JPJ is signalling its commitment to ensuring a high standard of public service, fostering a professional and capable workforce, and maintaining trust in the services it provides.
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