THE Philippine National Police (PNP) said on Sunday that the nationwide Unified 911 emergency response system marked its first anniversary on Sept. 11, recording 86,614 calls, with officers responding to 96.38 percent within the five-minute benchmark.
Launched nationwide on Sept. 11, 2025, Unified 911 is one of the flagship programs of the Department of the Interior and Local Government (DILG) under Secretary Jonvic Remulla.
The system provides the public with a single emergency access point and has since expanded to nine command centers nationwide, strengthening the reach and coordination of emergency response services.
From Aug. 1, 2025, to Aug. 31, 2026, the PNP said Unified 911 recorded 494,338 emergency service calls.
Of these, 132,232, or 26.74 percent, were classified as legitimate calls, and the remainder were either pranks or calls requiring different handling.
Data showed 223,253 prank calls, 138,853 calls classified under others, 80,247 calls responded to, 36,995 requests for medical assistance, and 14,990 fire-related incidents.
The figures show the volume and variety of concerns channeled through the national emergency system, as well as the continuing need for responsible use of the 911 service.
For calls recorded as incidents in the PNP’s response monitoring, 86,614 calls were documented across regional police offices and units during the same reporting period. Of these, 96.38 percent were responded to within five minutes, while 3,077 responses exceeded the five-minute benchmark.
Among the incident calls, public order disturbances accounted for the largest share at 29,746, followed by 21,615 traffic-related incidents and 15,517 other law enforcement and judicial matters.
The system also recorded 10,637 public safety and emergency response calls, 4,484 involving crimes against persons, and 3,690 involving crimes against property, aside from calls involving firearms and violence, illegal drugs, and illegal gambling.
PNP chief Gen. Jose Melencio Nartatez Jr. said these figures underscore the importance of maintaining a response system that is accessible to the public and capable of connecting emergency concerns to the appropriate responders.
“For us in the PNP, 911 is not simply a number that people dial. It is a commitment that when someone reaches out for help, there is a system ready to receive that call and connect it to the people who can respond,” he added.
Taguig City accomplishment
To highlight the significance of the Unified 911 emergency system, the Taguig City Police Station (TCPS) announced its campaign against criminality, with the arrest of 10 individuals on its Top 10 Most Wanted Persons list this August.
TCPS chief Col. Julius Añonuevo said the latest accomplishment builds on the police force’s continuing operations against wanted persons this year.
“I assure the public that no wanted person — whether No. 1, No. 2, or anywhere on the list — is beyond the reach of the law. We will relentlessly pursue and arrest every wanted person and ensure that they face the charges against them in court,” he added.
The 10 arrested suspects are facing cases for robbery with homicide, acts of lasciviousness, falsification of public documents, violation of the Anti-Carnapping Act, child abuse-related offenses, and violations of the Comprehensive Dangerous Drugs Act.
The arrests continued the TCPS’ 2026 campaign against fugitives, with Top 10 Most Wanted Persons from previous months also apprehended.
