Celcom has acknowledged that some users in scattered areas nationwide may find difficulty to browse or to access data services. The blue telco didn’t mention the cause of the issue but they are working on solving the matter as soon as possible.
Customers in scattered areas nationwide may find their browsing and some data services experience affected. Our technical team is working hard to resolve this issue and services are expected to return to normal by 11:00am today, 9 July 2020.
According to the tweet, they are aiming to restore its data services by 11.00am today (9th July 2020). It isn’t clear if this issue only affects Celcom postpaid and Xpax prepaid customers and if other MVNOs on their network such as Tune Talk, RedOne, Yoodo and XOX Mobile are effected. It appears that other MVNOs that use Celcom’s network are also affected. Tune Talk has also informed its users about the possible interruption.
Last week Celcom had shared that customers in Penang Island and Seberang Jaya may experience service disruption and it appears to be caused by a fire at a TM node. The TM node not only provides connectivity for its users but also backhaul connectivity for multiple mobile operators.
At the time of writing, our Yoodo line in Petaling Jaya seems fine and we have no issues with our data connectivity. Are you affected? Let us know in the comments below.
Related reading
Fire at TM node causes service interruption for users and mobile networks in Penang
Celcom to plan for triple redundancy after network disruption in Northern states
All Yoodo users get free 3GB data as a token of apology for service interruption
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