Extra tags: AIautomation
NICE has launched CXone in Singapore, allowing businesses in the Asia Pacific region to minimise friction and provide tailored, connected, digital-first customer experience. CXone, the industry's best digital customer experience platform, is backed by a local infrastructure team to help businesses of all sizes and verticals speed their digital and cloud transition. NICE's commitment to a frictionless future through CXone is in close accord with Singapore Digital, the country's government's push to embrace digital innovation, making Singapore an ideal location for collaboration.
“Paul Jarman, NICE CXone CEO, said, “Every interaction consumers have with a brand elicits some sort of emotion, and that emotion will determine brand loyalty. A mandate for every organisation must be to deliver exceptional customer experiences by re-imagining their entire business through the lens of experience. We’re pleased to empower companies in Singapore to deliver the connected, seamless and hyper-personalised consumer experiences that are so vital to increasing customer loyalty and engagement with CXone.”
The adoption of a hybrid mode of operation coupled with the fast pace of change in customer expectations has accelerated the cloud's adoption around the world. The pace at which companies are transitioning their contact center to the cloud is expected to be faster than ever before. As consumers increasingly choose digital self-service, companies must give significant importance to eliminating friction in their customers’ journeys and in innovating to meet them at their point of preference. Like consumers, employees expect to have capabilities that help them effectively address issues and gain a sense of empowerment that boosts engagement.
In today's increasingly digital landscape, NICE's cloud-native CXone platform takes a holistic approach to improve agent and customer experiences, assisting organisations of all sizes in modernising and remaining flexible and resilient. As the first and only platform to unite best-in-class omnichannel routing, analytics, workforce optimisation, automation, and artificial intelligence on an open cloud basis, CXone provides the most comprehensive, digital-first, omnichannel offering in the CCaaS market.
Among the NICE solutions to be offered in Singapore is CXi, (Customer Experience Interactions), a new framework delivered through a unified suite of applications on the CXone platform. CXi empowers organisations to intelligently meet their customers wherever their journey begins, enables resolution through AI and data-driven self-service, and successfully prepares agents to resolve customer needs. It enables a frictionless, end-to-end service experience, combining digital entry points, journey orchestration, smart self-service, prepared agents and complete performance improvement, all embedded with purpose-built CX AI and based on a native open cloud foundation.
