Extra tags: Digital Modernisation
OpenText™, announced Tokio Marine Insurance Vietnam (TMIV), a P&C insurer in Vietnam, implemented OpenText solutions to modernise its client communication strategy and enable rapid delivery of information to customers.
TMIV has established itself as a trusted partner for its customers in a dynamic and competitive sector by providing high-quality insurance and risk management services to businesses around the region. The company attempts to provide the highest standards of service, including clear, timely client interactions, as part of its growth and expansion ambitions, by building efficient processes that enable seamless processing of high-volume client requests.
“One of the most important pieces of client communication for us is the policy document. Previously, we relied on manual processes to design, edit, and personalise these documents. This approach was so time-consuming, increased production costs, and resulted in long wait periods for customers,” said Mr. Hideki Maeomote, General Director of TMIV. “We needed a solution that would streamline and accelerate our document workflows, which is aligned with our values to “Japan Quality” to our customers. With OpenText Exstream™ we have modernised internal processes and cut time spent on preparing insurance documents by almost half.”
“Helping customers approach new business opportunities by modernising their workflows is paramount in creating customer value,” said James McGourlay, Executive Vice President, International Sales, OpenText. “By relying on OpenText, TMIV is transforming standard client communication processes to provide highly effective and efficient client experiences. We’re pleased to continue working with our valued partner Delaware to explore more avenues to help TMIV expand their digital modernisation strategy.”
To improve customer experience, TMIV leveraged OpenText Exstream and accelerated the creation of policy documents by 40 per cent, helping the company to process growing volumes of client requests. Manual processes were replaced with streamlined digital authoring and editing tools, cutting production costs and improving customer satisfaction as clients now receive their policy information faster. The solution was also utilised by the company’s Indonesia non-life insurance entity, PT Asuransi Tokio Marine Indonesia (TMI), for policy issuance.