Extra tags: data analyticsData Silos
Qlik® announced that Tata Consultancy Services (TCS), a leading global IT services, consulting, and business solutions organisation, has been recognised at Qlik’s Global Transformation Awards 2022. The award ceremony, held at the annual partner and customer QlikWorld event recognises customers who are leveraging Active Intelligence™ through Qlik for transformation and impact.
In one of Qlik's largest analytics transformation projects in Asia Pacific, TCS has worked with Qlik to democratise data and optimise business processes. TCS created a platform for data democratisation that impacted 20,000 decision-makers across 70 departments globally while saving US$2 million per year in resource expenditures.
360-Degree View of the Customer
TCS enables the world’s largest businesses to transform digitally. With a growing global customer base that contributes US$25.7 billion in revenues annually, the company faced soaring data volumes and multiple data silos. To solve this challenge, TCS, in partnership with Qlik, built a holistic, self-service knowledge and insights discovery platform to offer employees self-service business intelligence with intuitive visual analytics via the cloud.
TCS has increased the availability of essential information for business operations such as Business Development and Sales, Project Delivery & Managed Services, Talent Management & Resources, Customer Service, Marketing, and Finance & Finance Operations by using over 700 Qlik Sense dashboards. The technology analyses consumer data and provides staff with highly relevant information, such as client advocacy and feedback, in real-time via mobile devices. TCS may use this data to create a 360-degree perspective of the consumer and their experience, make quick choices anywhere, and provide customised services to its customers.
Accelerating Business Agility and Efficiency
TCS also automated data gathering and report production, saving thousands of hours per year and lowering data storage requirements by 90%. TCS uses Qlik's Insight Advisor, an artificial intelligence (AI) assistant for advanced analytics, to collect, visualise, and combine data with market insights. TCS obtains visibility into its operations using this technique, allowing the firm to make informed recommendations to improve outcomes in each region, such as adjusting targets for the sales force.
Most recently, TCS also partnered with Qlik to enable tracking and proactive measures for its COVID vaccination efforts for more than 400,000 employees.
“The solution has elevated nearly every aspect of our business with end-to-end real-time data integration and analytics. With our Qlik partnership, we have benefitted from a highly automated and secure cloud analytics foundation, enabling us to make smart decisions that enhance our experience for our customers at US$2 million lower costs,” said Sandip Musne, Head-TCS Data Office Visual Analytics, Tata Consultancy Services.
“While Tata Consultancy Services is guiding their customers on their digital transformation journeys, in parallel they have also been on their own journey to becoming more data-driven,” said Poornima Ramaswamy, Executive Vice President, Global Partnerships and Chief of Staff to CEO at Qlik. “By embedding cloud analytics and insights capabilities throughout Tata Consultancy Services’ business, Qlik is supporting the company’s journey towards Active Intelligence by driving productivity, efficiency, and a better customer experience.”
