- Artificial intelligence software is being deployed to filter out misdirected and nuisance calls on the police 101 non-emergency line.
- Around 20 per cent of the 20 million calls received annually are intended for non-policing agencies such as local councils.
- The new AI system will identify the reason for a call and automatically redirect non-police queries before the caller enters a queue.
- The Home Office estimates the technology will save the police up to £8.5 million each year, allowing funds to be reinvested into tackling street crime.
- Officials confirmed there would be robust safeguards are in place to prevent callers requiring genuine police help from being diverted.
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