JAKARTA - Batam Immigration served 295 passport applications through its Eazy Passport outreach programme at four locations on Sunday, May 17, according to a Batam Special Class I Immigration Office release published on May 19.
The service brought passport processing closer to residents in Batam, one of Indonesia’s busiest cross-border cities, where frequent travel to Singapore and Malaysia makes flexible access to travel documents especially important.
The four service points were ULP Harbour Bay, ULP Mall Botania 2, Immigration Lounge Pollux Mall, and K-Square Mall. Most locations operated from 8:00 a.m. to 2:00 p.m. local time, while the K-Square Mall service continued until 6:00 p.m. to match the mall’s operating hours, according to local reports based on the immigration office’s release.
“We understand that not everyone has time to process a passport on weekdays. Therefore, the weekend Eazy Passport service is expected to be a solution that makes things easier for the public,” said Wahyu Eka Putra, Head of the Batam Immigration Office, according to the release.
“With service in shopping centers, people can process passports more comfortably and flexibly.”
The outreach also added a public health element at Immigration Lounge Pollux Mall, where Batam Immigration worked with Puskesmas Baloi Permai to provide free health checks. Around 30 applicants used the health service during the passport event, according to the same release.
Eazy Passport is not a new service channel, but Batam’s latest weekend rollout shows how local immigration offices use it to manage public demand. A previous Batam Immigration explainer described Eazy Passport as an off-site collective passport service requested by institutions, communities, residential groups, schools, campuses, offices, government bodies, state companies, regional enterprises, or private businesses.
Indonesia’s passport demand stayed high in the latest full-year immigration data, with the Directorate General of Immigration issuing 4,033,676 passports in 2025, alongside 7,551,371 visas and 1,369,012 stay permits.
The agency also recorded Rp10.4 trillion in non-tax state revenue as of December 2025, equal to 155% of its 2025 target and up 18% from 2024, according to an April 2026 Directorate General of Immigration release. Official passport fees remain listed from Rp350,000 for a five-year non-electronic passport to Rp950,000 for a 10-year electronic passport on the agency’s fee page.