BEST Express Malaysia strengthens customer service, despite increasing delivery demand

We recently covered how BEST Express Malaysia is experiencing a boom of sorts, with their customer shipment volume up by over 490% month-on-month in May 2026, making a remarkable period of growth for the logistics giant. Despite that, they’ve continued investing in service improvements to ensure customers receive timely support and assistance whenever they need it.

BEST Express Malaysia has strengthened its nationwide logistics network while continuously enhancing internal processes to improve parcel handling efficiency and customer experience. Additional resources have also been allocated to customer service operations to ensure enquiries and issues can be addressed more effectively.

One encouraging indicator of these improvements is the reduction in customer complaints.

Despite handling significantly more deliveries than before, BEST Express Malaysia recorded a 6% decrease in complaints. This achievement reflects the company’s continuous efforts to improve operational efficiency, enhance service quality and strengthen communication channels with customers.

The reduction demonstrates that growth and service quality can go hand-in-hand when supported by strategic investments in people, technology and customer support.

BEST Express Malaysia understands that customers want quick and convenient access to support whenever they have questions regarding deliveries, parcel tracking, or service-related matters. To make assistance more accessible, customers can reach the BEST Express Malaysia customer service team any day of the week from 9am to 9pm, through multiple channels:

• Email: cs.my@best-inc.com
• Website Livechat: https://www.best-inc.my
• Facebook: https://www.facebook.com/BESTExpressMalaysia
• Office: No 1, Jalan Anggerik Mokara 31/47, Kota Kemuning, 40460, Shah Alam, Selangor, Malaysia

As Malaysia’s eCommerce ecosystem continues to grow, BEST Express Malaysia remains committed to strengthening its delivery network and enhancing customer service standards. For more information on BEST Express Malaysia, you can check out their Facebook page by clicking here.

This article was brought to you by BEST Express Malaysia.

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