British Airways faces huge compensation bill after Heathrow plane damage cancels flight

WorldBusiness & Finance
4 May 2026 • 6:57 PM MYT
The Independent
The Independent

The world’s most free-thinking newspaper

British Airways faces huge compensation bill after Heathrow plane damage cancels flight

  • British Airways faces a potential £250,000 compensation bill after a ground handling mishap at London Heathrow Airport.
  • A Boeing 787, preparing for flight BA299 to Chicago, sustained minor damage when it sank onto a platform during refuelling, causing the equipment to become jammed beneath the fuselage.
  • The incident led to the cancellation of the outbound flight BA299 and the inbound BA298 from Chicago.
  • Assuming around 240 passengers per flight claimed the full £520 compensation, the total payout could reach £250,000.
  • Passengers were provided with hotel accommodation and are being rebooked on alternative flights, with British Airways apologising for the disruption.

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