- The prime minister has warned Royal Mail to urgently improve its unacceptable service standards or face further government measures.
- Royal Mail missed Ofcom delivery targets in the first quarter, delivering 85 per cent of first-class mail the next day against a 90 per cent target.
- Postal delays have caused severe disruption for the public, including missed medical appointments due to letters being held up for weeks.
- The Communication Workers Union warned that Royal Mail is on the brink of collapse, following plans to cut 2,500 head office roles.
- Royal Mail insisted its service quality has improved year-on-year and highlighted a £500 million investment plan to increase reliability.
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