- Air passenger rights apply to flights departing from UK or EU airports, or on British or European airlines from anywhere, covering care and compensation for disruptions.
- For delays, airlines must provide refreshments after a specified time (2-4 hours depending on flight distance) and hotel accommodation if the delay extends overnight, irrespective of the cause.
- Passengers are typically entitled to cash compensation ranging from £220 to £520 if a flight is cancelled less than two weeks in advance, or if arrival is delayed by three hours or more due to the airline's fault.
- Airlines can avoid paying compensation only if 'extraordinary circumstances' are responsible, such as severe weather or political instability, but not for technical faults or official staff strikes.
- Claims should be made directly to the airline, insisting on cash payment over vouchers, with options to pursue through Money Claim Online or claims handlers if direct resolution fails.
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