- Jersey Mike's Subs has overtaken Chick-fil-A as America's top-rated quick-service restaurant in the American Customer Satisfaction Index's annual study.
- Chick-fil-A's 11-year reign as the leading fast-food chain concluded, despite the company maintaining a high customer satisfaction score of 83.
- Jersey Mike's achieved a score of 84, with the study attributing its success to freshness, food variety, value and an efficient business model.
- While no longer the overall leader, Chick-fil-A remains the highest-rated restaurant within the chicken category.
- McDonald's and Dairy Queen were ranked at the bottom of the customer satisfaction index, both receiving scores of 72.
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