- Consumer watchdog group Which? has warned of a “dangerous” fraud scheme where victims are tricked into approving card payments.
- Scammers often pose as bank staff or police during cold calls, manipulating victims into approving payments or sharing one-time passcodes.
- Victims coerced into approving card payments to legitimate companies may struggle to secure refunds through chargeback or Section 75, even if the money ended up in the hands of a criminal, Which? said.
- Lisa Webb, a consumer law expert at Which?, said: “This is a particularly dangerous scam since card payments fall outside of the automatic refunds that banks are obliged to provide for authorised push payments.”
- She added: “Always raise a claim with your card provider and escalate to the Financial Ombudsman Service if needed, providing full details of how you were manipulated into approving the payments.”
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