By Yasmin Ramlan
SHAH ALAM, Jan 26 - Menteri Besar Dato’ Seri Amirudin Shari has instructed all local authorities to respond to public complaints within 12 working hours as part of the state’s ongoing local government reform.
He said the move is aimed at improving service delivery at the front line, covering issues such as road maintenance, waste collection and public infrastructure.
“Local authorities should eliminate bottlenecks and prioritise service quality as their main standard,” he said during the Menteri Besar's New Year address and civil servant assembly here today.
“This year, we must be able to respond to public complaints within 12 working hours. Whether it involves roads, waste collection, public infrastructure, drainage, park facilities, or road signage, all of these have a direct impact on the daily lives of Selangor residents.”
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