- A 78-year-old Ukrainian grandmother, Liudmyla Karpenko, was left stranded at Krakow airport after being denied boarding for a flight to the UK due to issues with her electronic visa (eVisa).
- Despite having confirmation from the Home Office of her correct visa status, Ms Karpenko's eVisa account would not link to her old residency permit, leading to her initial denial of travel.
- Her daughter, Maria Bondarenko, criticised the new eVisa system, highlighting its complexity for elderly individuals and the lack of effective support when problems occur.
- Ms Bondarenko incurred significant costs, estimated at £600, for her mother's accommodation, a new flight, and helpline calls, due to the eVisa complications.
- Rights groups, such as the3million, have called on the Home Office to address the disproportionate impact of the eVisa system on vulnerable and older people, noting that technology is failing many.
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