Gurugram Police have busted a fake call centre operating a credit card limit enhancement scam in Delhi and arrested five accused, including a woman.
Police said the accused had been involved in cyber fraud for the past five months and frequently changed locations every 10 to 15 days to evade detection.
According to police, on March 11, a man lodged a complaint at Cyber Crime Police Station South alleging that he was cheated of around Rs 28,000 after receiving a fraudulent link from a person claiming to increase his credit card limit. Based on the complaint, a case was registered.
Later, a police team raided a fake call centre in Delhi’s Janakpuri area and arrested five accused on Friday.
The accused were identified as Rahul (33), a resident of Baljit Nagar, Delhi; Anuj Pal (20), Gaurav (24) and Mukul Kirar (22), all residents of Inderpuri, Delhi; and Anchal (21), a resident of Tilak Nagar, Delhi.
During interrogation, the accused revealed that they duped people by offering to increase their credit card limits. They allegedly worked on the instructions of the main accused and received salaries for their role.
Police said the main accused provided customer data to the team, following which they contacted people posing as bank representatives offering credit card limit enhancement.
Fraudulent links were then sent to victims, and the information obtained through them was used to purchase goods online using the victims’ credit cards.
The purchased items were either handed over to the main accused or sold by the accused themselves if the value ranged between Rs 5,000 and Rs 7,000.
ACP (Cyber) Gaurav Phogat said the call centre had been operated by the main accused Rahul since January 2026.
“After committing frauds, the accused would shut down operations for two to three days and then resume activities. To avoid detection by law enforcement agencies, they changed their location every 10 to 15 days.
“The main accused supplied fresh customer data after each fraud and took back the old data. We are questioning the accused,” the ACP said.
