- Burger King is introducing an AI chatbot named Patty into employees' headsets that will evaluate their friendliness toward customers.
- Patty measures friendliness by recognizing polite phrases such as “Welcome to Burger King,” “please,” and “thank you,” and managers can use it as a coaching tool.
- The OpenAI-powered AI also assists staff with tasks like meal preparation. Employees can ask Patty questions about how to make specific menu items or how to clean certain kitchen equipment. The AI will also alert managers when inventories are low.
- The AI system is currently being piloted in 500 restaurants, with plans to launch its web and app platform across all US restaurants by the end of the year.
- Other fast-food chains, including Taco Bell and McDonald's, have also experimented with AI in drive-thrus, with some experiencing glitches and even removing the technology.
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