Financial Markets Ombudsman Service has resolved 2,268 complaints since its launch, including 83 health insurance cases that saved consumers an estimated RM1.24 million in potential legal costs.
KUALA LUMPUR: The Financial Markets Ombudsman Service has handled thousands of complaints since it began operations.
The Ministry of Finance stated that FMOS received 3,253 complaints and successfully resolved 2,268 disputes.
This information was provided in a parliamentary reply to William Leong Jee regarding the service’s performance in 2025.
Of the total complaints, 112 were related to health insurance products, representing 3.4% of the caseload.
The ministry confirmed that 83 of these health insurance complaints have been resolved.
This resolution saved consumers an estimated RM1.24 million in potential legal costs.
FMOS serves as a free, nationwide dispute resolution centre for financial consumers and investors.
Its goal is to provide a fairer, simpler, and more efficient alternative to court proceedings.
Bank Negara Malaysia mandates that financial institutions must inform consumers of their right to use FMOS before pursuing legal action.