To provide a seamless and engaging guest experience through Genting SkyWorlds' mobile app, Alibaba Group's digital technology and intelligence backbone, Alibaba Cloud, has teamed up with Genting SkyWorlds Theme Park to deploy the region's first artificial intelligence (AI)-powered Virtual Queue (VQ) solution.
In order to improve crowd management and reduce waiting time dynamically, Alibaba Cloud's VQ Solution uses Artificial Intelligence (AI). AI algorithms and real-time intelligence are used throughout the reservation process, from the wait time to the total number of rides completed. By using this technology, the operations team is able to better manage the flow of passengers and increase the overall capacity of the ride. Genting SkyWorlds' theme park will be able to handle more visitors and handle more traffic safely thanks to Alibaba Cloud's customised solution for Genting SkyWorlds.
"Genting SkyWorlds is the first theme park in Southeast Asia to utilise innovative VQ technology, allowing guests to skip the traditional queues and choose what they want to do when they want. This collaboration with Alibaba Cloud." Guests will be able to reserve rides, attractions, and entertainment based on preferred time slots, create groups for multiple ticket holders, view recommended itineraries, and receive real-time alerts for VQ reservations when using the Resorts World Genting mobile app, according to Mr. Greg Pearn, Vice President, Head of Theme Park Operations, Resorts World Genting.
As a world-renowned leader in cloud computing technology, Alibaba Cloud is thrilled to embark on this journey with Genting SkyWorlds. Customers can expect an efficient and seamless experience while still being able to safely maintain social connections with the VQ Solution, which was specifically designed for Genting SkyWorlds using our advanced, robust, and secure cloud technologies," said Kun Huang, General Manager of Malaysia, Alibaba Cloud Intelligence.
As part of the Genting SkyWorlds app, the VQ and Itinerary Planning tool powered by Alibaba Cloud allows guests to make reservations for certain rides, attractions, and entertainment well in advance of their arrival date. Discounts and additional reservations for VQ slots are available to guests who use our mobile app on a regular basis and adhere to our suggested itineraries. Guests can create their own itinerary at Genting SkyWorlds with the help of the Itinerary Planner feature, which acts as a personal intelligent assistant. The Itinerary Planner, powered by Alibaba Cloud's cutting-edge technology, is able to generate customised itineraries with a single tap. A comparable experience can be had by guests who purchase their tickets online and then download the app when they arrive at the theme park, or by using the VQ kiosks.
Genting SkyWorlds is able to provide a unique experience for guests to enjoy holidays, special occasions, and fun days out thanks to Alibaba Cloud's proven cloud-based solution. Official mobile apps for Genting SkyWorlds and Universal Studios Singapore have just been released and can be downloaded for free from Google Play Store and Apple App Store. It is the most essential and complete component of Genting SkyWorlds, providing guests with firsthand and real-time information about the park.
