KOTA KINABALU: Grab users in Singapore and Malaysia were hit by shock fares on Wednesday after a system glitch briefly displayed ride prices in the hundreds or even thousands of ringgits.
The issue saw short city trips priced at RM1,000 before fares returned to normal around 12.20pm local time.
Grab said in a statement the abnormal rates were caused by a temporary display error.
“The issue has been resolved, and the app is now functioning as usual. We deeply regret the inconvenience caused,” the company said.
A saleswoman commuting from Putatan to Lintas was shocked when her fare showed RM1,011, about a thousand ringgit more than usual.
She told Daily Express that she suspected a glitch, which was later confirmed by her colleague’s similar experience.
“We had no choice but to wait for the price to return to normal, or risk paying the huge sum,” she said.
The issue saw short city trips priced at RM1,000 before fares returned to normal around 12.20pm local time.
Grab said in a statement the abnormal rates were caused by a temporary display error.
“The issue has been resolved, and the app is now functioning as usual. We deeply regret the inconvenience caused,” the company said.
A saleswoman commuting from Putatan to Lintas was shocked when her fare showed RM1,011, about a thousand ringgit more than usual.
She told Daily Express that she suspected a glitch, which was later confirmed by her colleague’s similar experience.
“We had no choice but to wait for the price to return to normal, or risk paying the huge sum,” she said.
