Hong Leong Bank (HLB) has announced an upgrade to its security protocol for online transactions, transitioning from SMS-based One-Time Passwords (OTPs) to In-App OTPs delivered through the HLB Connect App. Effective 10 December 2024, this upgrade aims to strengthen protection against fraud, and aligns with the financial industry’s ongoing efforts to combat scams.
The migration affects all HLB credit and debit cardholders. Those using the HLB Connect App will receive OTPs via push notifications in the app, while customers without the app will continue receiving OTPs via SMS. Only secured online transactions are affected by this change. Other transactions, such as point-of-sale payments and contactless transactions, remain unchanged.
Cardholders using the HLB Connect App will find OTPs in the “Card OTP” tab, accessible by tapping the bell icon on the app’s homepage. An in-app message will guide users through the transition, highlighting the enhanced security and ease of use.
HLB has also clarified that In-App OTP is a mandatory security feature, and cannot be deactivated. If the app is uninstalled, OTPs will still be sent via the app unless the registered device is unlinked by navigating to the app’s settings, and removing the device.
During scheduled or unscheduled system maintenance, SMS OTPs will be temporarily sent to the registered mobile number to prevent disruptions in secured transactions. In cases of no internet connectivity, OTPs will appear in the app’s inbox once the connection is restored.
Customers are encouraged to download or update the HLB Connect App before 10 December 2024 to ensure a seamless transition to the new system. More details can be found here.
(Source: Hong Leong Bank)
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