- Ofgem has unveiled proposals to allow households to claim £40 compensation for delays in smart meter installations or unresolved faults.
- Consumers will be eligible for compensation if a smart meter installation takes longer than six weeks or if a faulty meter is not fixed within 90 days.
- The initiative is part of a broader crackdown on malfunctioning smart meters, with an estimated one in five currently faulty or operating in 'dumb' mode.
- The new rules, which will also cover micro-businesses, are set to come into effect from early 2026 and aim to incentivise suppliers to improve service standards.
- Energy experts, including Martin Lewis and Uswitch, have welcomed the proposals, emphasising the importance of building consumer confidence in smart meter technology.
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