- Royal Mail disclosed that only 73.4 per cent of first-class letters were delivered on time between 20 June and 28 September, with second-class mail reaching 90.4 per cent within three working days.
- This performance represents a decline from previous annual results and follows a £21 million fine from regulator Ofcom for missing its 2024-25 delivery targets.
- The company is taking action to improve service reliability, which includes hiring more staff and providing additional support to its delivery offices.
- Royal Mail is preparing to introduce significant changes to its delivery model, including scrapping second-class deliveries on Saturdays and switching to an every-other-weekday service, with pilots underway.
- Chief Operating Officer Jamie Stephenson affirmed the company's commitment to reliable deliveries and announced the hiring of approximately 20,000 extra workers for the upcoming festive season.
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