Based on my past four decades of experience working with corporate HR, artificial intelligence (AI) was then a science fiction concept. Today AI is a reality that is shaping the future of HR and transforming companies and industries around the world. The use of AI in human resources is, now more than ever, a common practice to optimize HR processes. The use of AI in HR is shaping the way companies manage their workforce from recruitment and onboarding to employee engagement and performance reviews, as there are many HR tools powered by AI. In this context, the future of HR rests on AI as it continues to evolve and offer great opportunities to optimize processes, improve decision making, facilitate data analytics and create better employee experiences.
I touched base with one of the leading figures in Malaysian academia, Professor Emeritus Tan Sri Anuwar Ali who is currently Chairman of the Technical Committee responsible for determining the Minimum Wage Biennially, in advising the Minister of Human Resources, to check out “Will AI replace HR?”
Tan Sri Anuwar, candidly replied, “AI has become the future of HR and is transforming the way HR professionals operate, but it is unlikely to completely replace humans. Instead, AI will enhance the capabilities of HR professionals, allowing them to focus on more strategic & human value-added activities.”
Tan Sri Anuwar added, “HR is mainly about people, and the human touch is essential in areas such as employee engagement, company culture & conflict resolution. AI cannot replicate the emotional intelligence and empathy required for these tasks. While AI can provide data driven insights and even delve in data deeper than human analysts, complex decision making often requires human judgement. For complex decision making it is necessary to have wide experience. HR professionals bring context, intuition, and a deep understanding of organizational dynamics with human oversights that AI cannot match.”
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