- Jet2 has repatriated and issued automatic full refunds to thousands of customers affected by last week's air traffic control failure.
- The technical glitch in the Nats system affected over 2,000 flights, leaving around 7,200 Jet2 passengers requiring assistance at the peak of the disruption.
- The airline added more than a dozen extra flights and provided hotel accommodation to return stranded passengers from destinations including Greece, Turkey, Spain and Malta.
- Under air passenger rights rules, travellers whose flights were cancelled are entitled to a full refund or an alternative flight to their destination.
- Jet2 chief executive Steve Heapy called the failure unacceptable and demanded government action over its 49 per cent stake in Nats.
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