Touch ‘n Go (TNG) eWallet has introduced a new restriction that now blocks JomPAY transactions from tapping into users’ non-transferable balance, drawing instead from their transferable balance. This differs from before, where payments made using JomPAY would utilise the funds stored under your non-transferable balance.
While TNG eWallet has not published an announcement with regard to this on its official pages – as of the time of writing, TNG eWallet’s support page has yet to reflect this revision – its app is already updated to indicate that JomPAY transactions will take from your TNG eWallet transferable balance, as you can see below:
Previously, TNG eWallet noted that its transferable balance can be transferred to other TNG eWallets, other bank accounts or e-wallets, its TNG GO+ features, as well as investments (including GOinvest and more recently, ASNB) – with no explicit mention of JomPAY.
For those who are not aware, your total TNG eWallet balance is actually divided into two types of balances, namely transferable and non-transferable balance; this depends on the top-up source of your fund. As you can expect, the types of payments and transactions that you can do with transferable and non-transferable balance, too, will differ.
Here’s a quick summary of the differences between these two types of balances:
Meanwhile, TNG eWallet’s JomPAY feature was officially unveiled in June 2023, powered by Payments Network Malaysia (PayNet) and Bank Rakyat.
The introduction of this new JomPAY restriction is the latest in a series of constraints that TNG eWallet has been gradually implementing in the past year, which include the recent classification of reload PINs as non-transferable funds. This comes as it continues to adapt and streamline its functions to ensure that its users utilise the eWallet responsibly.
(Source: Touch ‘n Go)
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