The Road Transport Department (JPJ) has launched its e-wallet payment system at counters across Malaysia. This initiative is carried out in collaboration with Maybank, Touch ‘n Go, Boost, and GrabPay, making it easier for the public to settle payments without using cash.
Phased Rollout Following Pilot in Kuala Lumpur
The e-wallet system supports the government’s wider digitalisation policy. It was first introduced in May 2024 as a pilot project in Kuala Lumpur before being gradually expanded across the Klang Valley. Following the successful rollout, the service is now available nationwide.
Strong Uptake in Cashless Transactions
JPJ data shows steady growth in digital payment adoption. In 2024, the department recorded 43.01 million cashless transactions, valued at RM4.87 billion. Out of this, 805 transactions were made via e-wallets, amounting to RM73,109.20.
As of 24 August 2025, JPJ had already recorded 46.5 million cashless transactions worth RM5.6 billion. E-wallet transactions alone contributed 245,626 transactions, with collections reaching RM19.6 million.
According to JPJ director-general Datuk Aedy Fadly Ramli, the increase reflects growing public confidence in cashless payments. He highlighted that e-wallets offer customers convenience, speed, and security, making them a preferred method of payment.
Training for Smooth Implementation
To ensure seamless operations at counters, JPJ conducted training sessions for officers nationwide between February and March 2025. The sessions were held both in person and online, covering payment procedures, system reporting, and transaction verification.
Supporting Malaysia’s Digital Transformation
The expansion of e-wallet payments at JPJ counters is in line with the government’s push towards digitalisation. By providing more payment options, JPJ aims to enhance customer experience while supporting the national agenda for a cashless society.
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