The Khanna police district on Thursday launched a special facilitative initiative, ‘Sainik Samadhan Uprala’, for military and paramilitary personnel who are serving the nation at the border and forward areas. The sole motive of the initiative was to ensure that such personnel are not deprived of access to justice merely due to their physical absence from their home district.
The initiative is the brainchild of Khanna SSP Darpan Ahluwalia, who has already been launching initiatives for the police force, their families and for the public in general.
“Given the operational constraints and scarcity of leave faced by serving personnel, grievances and police-related issues often remain unresolved for prolonged periods. The initiative is designed to bridge that gap by providing a responsive and technology-enabled mechanism for grievance redressal,” she said.
The SSP said under the initiative, such personnel would enjoy the Digital Darkhast Submission wherein serving personnel may submit their grievance through a dedicated official email ID of Police District Khanna -”ssu.khanna@punjabpolice.gov.in” and she assured that it would enable timely receipt, preliminary scrutiny and informed interaction without requiring physical presence.
She asserted that the Khanna police would also ensure that upon the receipt of the darkhast, a video call interaction would be scheduled during a fixed weekly time window, ie, every Saturday from 10 am to 12 noon. The interaction will ensure direct hearing of the grievance and provide reassurance at the level of the SSP.
The SSP said subsequent to the video interaction, written directions would be issued to the gazetted officer or SHO concerned. Compliance and follow-up would be monitored by SP (H), who would function as the nodal officer for the initiative The SP (H) will also maintain an internal dashboard, comprising of number of cases received and stage-wise pendency. The same would be reviewed fortnightly by the SSP.