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PUTRAJAYA – The implementation of the key performance indicators (KPIs) for the secretaries-general of ministries and directors-general of government departments must be based on the Madani strategic cores and values, said Chief Secretary to the Government Tan Sri Mohd Zuki Ali.
Zuki, while delivering the mandate to civil servants – which was carried out in a hybrid manner today – said that this is in line with the implementation of KPI Madani by the cabinet, as agreed in the meeting on January 18, and the cabinet ministers' retreat on January 15.
He said every ministry and department should examine the concept of Malaysia Madani – its vision, framework, and cores – and use it as a guide for setting their respective KPIs.
“The KPIs which will be set must be clearly based on Madani's strategic cores to support the agenda.
Zuki added that the set KPIs also need to focus on stakeholders' wishes by ensuring that the desired achievements can be evaluated by the people, with the level of satisfaction and the quality of services provided.
“A people-friendly approach will be given priority by all government agencies because the government understands the importance of efficiency and quality of public services in improving the well-being of people's lives,” he said. – Bernama, February 9, 2023
