KUALA LUMPUR – P-hailing drivers and riders can expect more money in their pockets as Grab Malaysia has raised the cancellation rate requirement for all incentives from 5% to 8%.
The increase in the cancellation rate requirement means more p-hailing riders will be eligible for weekly and performance bonuses.
For selected p-hailing riders and drivers in areas such as Johor Bahru, Penang, Kota Kinabalu, Kuching, Melaka and Ipoh, performance bonus payments will be made twice a week to riders (Monday and Friday) to help with their cash flow.
Grab had previously improved income levels for its p-hailing riders under the new earning structure for peak-demand periods, despite some pushback from a small group of gig workers.
However, the company recognises the challenges faced by some of its delivery partners with the recently implemented earning structure and is actively addressing their concerns through close engagement and feedback sessions.
Grab Malaysia said the new structure, which is fundamental to the company’s commitment to promoting economic growth, guarantees fair compensation for delivery partners based on time, effort and distance travelled. – January 26, 2024
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