- Lloyds banking group has revealed that an additional 80,000 customers, primarily joint account holders, may have been affected by a significant IT glitch on 12 March, bringing the total number of potentially impacted individuals to over 530,000.
- The glitch allowed customers of Lloyds, Halifax, and Bank of Scotland to view other users' transactions and resulted in some personal data being shared.
- The banking group has paid out over £263,000 in total to 6,875 customers since 24 March, with payments averaging around £38 per person, though sums are determined on a case-by-case basis under its "distress and inconvenience" policy.
- Lloyds stated that the incident was caused by a "software defect" from an overnight IT update and has not observed an increase in daily fraud levels or found any customers who have suffered financial loss as a direct result.
- Affected customers are advised to contact their bank with evidence to expedite their payout, and those dissatisfied with their offer can escalate their case to the Financial Ombudsman Service for review.
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