Lloyds Banking Group has apologised to customers for a technical issue with its app and online banking which led to thousands of customers reporting problems accessing their accounts.
The banking group said its digital services were back up and running following the outage which lasted several hours on Wednesday.
It comes a few months after nearly half a million people were impacted by an IT glitch.
A spokesman for the group, which incorporates Lloyds, Halifax and Bank of Scotland, said: “All our services are back up and running.
“We are sorry for the inconvenience caused, and if customers are still experiencing any issues, please leave it a few minutes and try again.”
Service monitoring website Downdetector showed a spike in problems being reported on Wednesday afternoon, with thousands of reports over that time.
Customers affected have been unable to launch their app or access online banking and therefore cannot make digital payments – which can include paying bills or other accounts.
Some people took to X to express their frustrations, with one user saying they risk suffering a “loss of business” if they cannot pay suppliers, and another saying their business needs to pay an urgent invoice.
Lloyds recently landed in hot water after around 447,000 Lloyds, Halifax and Bank of Scotland customers saw other people’s transactions or had their data shared with others due to IT issues on March 12.
The banking group said it had paid out more than £200,000 to 5,250 people affected by the incident, which was caused by a “software defect” from an overnight IT update.
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