M&S reopens website to customers after April cyberattack

TechnologyBusiness & Finance
10 Jun 2025 • 5:17 PM MYT
The Independent
The Independent

The world’s most free-thinking newspaper

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  • Marks & Spencer has reopened its website to customers after halting online orders due to a cyberattack in April.
  • The retailer is resuming standard delivery to England, Scotland, and Wales, with Northern Ireland and other services to follow in the coming weeks.
  • Customer personal data was compromised in the attack, which led to disruptions and empty shelves during the Easter weekend.
  • M&S managing director John Lyttle thanked customers for their support and announced the gradual addition of more products to the website.
  • The cyberattack, attributed to "human error" via a third party, is estimated to cost M&S around £300 million, impacting contactless payments and stock availability.

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