Ordering food delivery is often like opening a blind box as it might end up with a pleasant surprise or a shocking disappointment.
A customer, after ordering an RM29.90 Bak Kut Teh, through a popular delivery app, was left extremely dissatisfied with the meagre three pieces of meat served.
The customer’s grievance was aired on the “Setapak Sharing and Exchange Area (Setapak 文良港分享交流区)” Facebook group, where she detailed her experience.
Despite availing of a substantial discount and a final price of RM25.05, the customer’s expectation of a hearty meal was met with disappointment.
The receipt, as shared by the customer, showed an order of RM25.90 for dry Bak Kut Teh and RM29.90 for Bak Kut Teh soup.
The customer’s frustration was evident in a video uploaded, showcasing the scanty meat portions in the soup, likening it to leftovers.
Interestingly, the article also notes that the dry Bak Kut Teh, priced at RM25.90, was reported to have a more satisfactory portion size, contrasting with the soup variant.
This incident has highlighted the customer’s dissatisfaction and opened up a broader conversation about food quality and quantity in the food delivery industry.
Some consumers of the same restaurant shared their experiences under the post, echoing similar concerns about inadequate portions.
Other commentators pointed out the dilemma faced by restaurants participating in promotional campaigns through delivery apps.
While these campaigns can increase visibility and customer reach, they often come at the cost of reduced profit margins for the businesses.
This, however, was argued by others as no excuse for compromising on the quantity or quality of food provided to customers.
The incident has raised questions about the responsibilities of food delivery platforms and restaurants in ensuring customer satisfaction and the integrity of food offerings.
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