The Immigration Department is committed to enhancing the autogate services at the country's main entry points, particularly at Kuala Lumpur International Airport (KLIA).
Datuk Ruslin Jusoh, the department's director general, announced in a statement yesterday that efforts would be made to review and streamline the work processes to improve the quality of service.
The initiative includes a plan, in cooperation with the Home Ministry, to increase the number of autogates to accommodate the growing number of foreign visitors. Datuk Ruslin emphasized that Immigration officers stationed at entry points would receive ongoing training to effectively manage the increasing influx of international travelers. These officers are regularly reminded to perform their duties according to established standard work procedures.
"The department is consistently dedicated to providing the best possible service and is open to suggestions for continuous improvement to enhance movement at key entry points," Ruslin stated. "This commitment aims to support national economic development while ensuring adequate facilities for Malaysian citizens."
The implementation of autogates for foreign visitors began on June 1, following the government's announcement to extend this facility to travelers from 63 countries. This decision was made in response to the increasing number of international arrivals in the post-COVID-19 era. According to Datuk Ruslin, the Immigration Department has recorded over 30 million foreign visitor arrivals, highlighting the need for an efficient and expedited entry process that also maintains national security.
"Foreign visitor arrivals have surged, with over 13 million individuals entering Malaysia for various purposes. This increase necessitates a swift and efficient processing system that does not compromise national security," Ruslin explained. He further noted that the autogate service has proven effective, reducing the processing time to 10-15 seconds per individual, compared to the 30-minute wait typically experienced at manual counters.
This advanced service significantly alleviates congestion at the KLIA arrival hall, processing 85 percent of arrivals within 25 minutes. Such efficiency is crucial for maintaining a positive visitor experience and supporting Malaysia's reputation as a welcoming destination.
The enhancements in the autogate system are part of a broader effort by the Immigration Department to facilitate smoother and faster entry processes for international visitors. The continuous improvements in the service not only benefit foreign travelers but also ensure that Malaysian citizens experience less congestion and quicker processing times.
Overall, the department's initiatives reflect a proactive approach to handling the growing number of foreign visitors and underscore its role in supporting Malaysia's economic development. By increasing the number of autogates and providing continuous training to Immigration officers, the department aims to uphold high standards of service and security at the nation's entry points.
The department's dedication to improving autogate services at KLIA and other key entry points demonstrates its commitment to enhancing the overall travel experience for all visitors, thereby bolstering Malaysia's tourism industry and its economic growth.
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