PETALING JAYA: Malaysia Airlines is offering passengers affected by flight cancellations due to the Mount Ruang volcanic eruption with the choice of a one-time itinerary change at no cost or a full refund.
The airline said it understood the inconvenience caused to its passengers as the flight cancellations have disrupted their travel plans.
“Affected customers who wish to change their flights or cancel their travel may do so via ‘My Booking’ on our website.
“Alternatively, customers may also reach out to our Live Chat support available on the website or call our Global Contact Centre.
SPONSORED CONTENT Sabah revenue hits RM6.97 billion: Hajiji says GRS State Government may see full term Kota Kinabalu: The Sabah Government continued its momentum in managing the economy in line with the commitment and spirit of the Sabah Maju Jaya (SMJ) when it posted record high state revenue of RM6.973 billion last year. Read more “Passengers are urged to update their contact details via My Booking on Malaysia Airlines’ website to receive updates from time to time via email and SMS,” it said in a statement.
Earlier today, Malaysia Airlines and AirAsia cancelled flights between KLIA and Sabah and Sarawak following the eruption of Mount Ruang in North Sulawesi, Indonesia.
Malaysia Airlines has cancelled 19 flights, and AirAsia 16.
On Wednesday, multiple eruptions of Mount Ruang prompted the evacuation of at least 800 people. The volcano has been active for several days, spewing lava and ash clouds.
Authorities have raised the alert level to the second highest.
They say the ash clouds could damage aircraft engines and critical components, interfere with the avionics and reduce visibility.
* Follow us on Instagram and join our Telegram and/or WhatsApp channel(s) for the latest news you don't want to miss.
* Do you have access to the Daily Express e-paper and online exclusive news? Check out subscription plans available.
