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THE Malaysian Communications and Multimedia Commission (MCMC) has requested a comprehensive explanation from Meta regarding issues surrounding WhatsApp accounts that have been suspended, rendered inaccessible, or accessed without authorisation.
The regulatory body disclosed in a statement on Wednesday that it has received a total of 92 complaints related to the matter to date.
According to the Commission, a formal request was submitted to Meta on 25 September, followed by joint discussions with the technology firm on 28 September.
“Meta requested until 2 October to provide a response regarding the matter. MCMC urges Meta to provide a comprehensive explanation and immediate resolution for the affected user accounts and will determine follow-up action based on the feedback received,” the statement read.
Earlier, Communications Minister Datuk Seri Fahmi Fadzil stated that he had requested MCMC to issue a statement clarifying Meta's response regarding the hacking and deactivation of WhatsApp accounts.
Fahmi added that he had not yet received the latest updates on the outcome of discussions between MCMC and Meta regarding the issue.
MCMC previously noted that it was reviewing the complaints received and had forwarded the relevant cases to Meta for clarification and further action.
The commission also clarified that account takeover or hacking and account blocking are two distinct issues.
According to MCMC, accounts hijacked by unauthorised parties risk being misused for fraudulent activities, spam, or violations of WhatsApp's terms of service, which can ultimately lead to the account being blocked by the platform. - October 1, 2026
