Thousands of Monzo customers have been unable to access their accounts after the lender’s banking app was hit with “technical issues”.
Users who tried to log into their bank account were met with the message: “We’re experiencing issues. We’ll let you know when they’re resolved.”
Although the app still shows users’ bank balances, certain app features are not working.
In a warning message on the app, Monzo tells users: “You can still use your card to make payments. Your balance and transactions might take longer to update in your feed, and some app features may be unavailable. We’re working to fix this as quickly as possible.”
The bank, which has more than 15 million customers, has advised users they can still make payment, withdraw cash, see balances, see account details, freeze their card, transfer money and move money between accounts.
DownDetector shows there was a sharp rise in outage reports for Monzo from just after noon today, with thousands of people reporting issues.
Santander also received a spike in outage reports at about midday today, according to DownDetector.
A Monzo spokesperson told the Independent: “We’re currently experiencing a technical issue and are working to resolve this as soon as possible.
“In the meantime, we've moved into our back-up system Monzo Stand-in and customers can still do most things on their Monzo app, including sending bank transfers and making card payments and ATM withdrawals.”
