Several users said they faced repeated login failures, system errors and confusing prompts, with some saying they were unable to proceed despite having previously registered.
PETALING JAYA: The mandatory switch to MyDigital ID for MyJPJ access has drawn complaints from users who say the added authentication layer is complicating access to basic road transport services, with some urging the Road Transport Department and Transport Ministry to review the requirement.
Several users said they faced repeated login failures, system errors and confusing prompts, with some saying they were unable to proceed despite having previously registered.
Part-time basketball youth coach Imran Fahmi, 26, said he encountered multiple hiccups when attempting to log in, including messages stating his MyDigital ID was invalid or did not exist.
Asked about reports of users being required to revoke and re-register their digital identity to regain access, he said: “Yes. It was ridiculous.” Banker Aaron Syad, 31, said the system is particularly inconvenient for older users who may struggle with repeated authentication steps.
“The extra steps required to log in to MyJPJ are very troublesome. I think my parents will reach out to me every time they want to open MyJPJ after this.”
Aaron, who had earlier registered for MyDigital ID to access the police MyBayar platform, questioned the reliance on a separate app for verification.
“There are many other effective ways to protect against hackers, such as strong and unique passwords managed through a built-in password manager, combined with biometric login such as fingerprint or face ID.”
Public relations associate Deena Azuar, 27, said her concern was the difficulty of quickly accessing her digital driving licence when needed.
“It is troublesome because if I need to access my licence during roadblocks, I have to log in first.
“Maybe it takes time for the app to run at full speed but it should already be running at full speed now. Just give me my licence!”
Lawyer Iris Jane, 30, said she registered to access her driving licence but found the login process restrictive and difficult.
“There are other ways to improve security, such as stronger password settings, longer passwords and limiting login attempts to between three and five times.
“Please revisit the requirement as it may be a hassle for everyone to use.” Government pensioner Nik Ruzman Nik Idris, 65, said he had no issue using MyDigital ID but only registered as it was required for MyJPJ.
“The government needs to explain the use and benefits of MyDigital ID. Users should also be allowed to choose the normal login method.”
On May 3, MyDigital ID said its Single Sign-On integration with MyJPJ has been operating smoothly since enforcement began on May 1, with no technical disruptions reported. It said about seven million MyJPJ users have logged in via MyDigital ID while total registered users of the platform have reached 12 million.
