Mumbai, India | June 16, 2026 Retail Technology | AI in Retail | India Tech SME India’s foremost AI retail technology company wins the NASSCOM SME Inspire Award, with live deployments across omnichannel retail, demand forecasting, and AI-powered product recommendations across 800+ clients in 33 countries.
India’s retail technology sector is getting split between vendors who deliver in production and those who impress in demos. NASSCOM’s Tech Excellence in Retail award at the SME Inspire Awards 2026 went to Navsoft, a company whose tech solutions have been running live across 800+ clients in 33 countries for over two decades.
The recognition comes at a moment when Indian IT SMEs are on course to reach $35–40 billion in revenue by FY30, and the question of which companies are actually building the infrastructure to get there has never been more urgent.
The Gap Between What Retail Tech Promises and What It Delivers Retail is one of the most operationally demanding environments any software has to survive in and deliver measurable business results. Retailers simultaneously manage millions of SKUs, sync inventory across multiple channels, mass-personalize customer experiences, forecast demand, and fight fraud. Most retail technology vendors solve one piece of that puzzle. Building a stack that handles all of it reliably across geographies and retail categories is considerably harder.
NASSCOM’s Scalers evaluation does not look at product roadmaps. It looks at companies that have demonstrated, across real deployments, that their technology performs when the stakes are operational. Most implementations fall apart somewhere between proof of concept and production. The SKU count gets too high, the channel complexity becomes too much, and the data does not behave as it did in the demo. Navsoft has been navigating exactly that complexity for 25 years.
What AI-Powered Retail Technology Actually Looks Like in Production Two recent deployments illustrate the depth of Navsoft’s retail technology practice.
US Mattress – Omnichannel Retail at Scale US Mattress is one of America’s largest online branded mattress retailers, with 27 physical stores, 2.5 million SKUs, and order volumes that leave no room for operational gaps. The company had no unified view of its customers, as every channel ran on its own data, processes, and systems.
Navsoft consolidated all sales channels into a single Salesforce OMS (Order Management System), automated 100,000+ orders, and migrated 250,000+ support cases, significantly reducing technology costs. Fragmented operations became one system of record, a structural change in how the business runs.
Borosil – AI Retail Solutions Driving 7% Revenue Growth in 15 days Borosil, India’s market leader in heatproof glassware since 1962, had data coming in from sales, operations, and eCommerce channels, but could not act on it fast enough to matter. Navsoft’s starting point was not to implement AI; it was to first fix the data.
The team first consolidated Borosil’s disparate sources into a clean, unified foundation. Then Navsoft deployed NavAI, its AI-powered retail platform, giving leadership a conversational interface to query business data directly in any language. The e-commerce side received AI-driven product recommendations, smart bundling, and cart abandonment prevention.
Within 15 days, sales had lifted 7%. Decision-making was three times faster. Productivity was up 33% with 3x faster decision-making.
How Navsoft Approaches Retail Technology Problems These engagements reflect a consistent methodology rather than products pushed to fit a situation. Navsoft begins with getting to the root of the operational problem – what is breaking, where is the slowdown, and what decisions are being made on incomplete information. The technology comes after that diagnostic analysis.
This matters in retail because problems compound. A product data issue becomes a pricing issue and then a fulfilment issue. Identifying the right point of intervention is what separates AI retail implementations that improve performance from those that add complexity.
Navsoft’s approach also reflects a principle that AI is something you earn the right to deploy by doing foundational data work first, unglamorous groundwork that rarely features in vendor presentations, but that determines whether AI delivers in the real world.
Recognition That Reflects Where India’s Retail Tech Industry Is Heading Now in its fourth edition, the NASSCOM SME Inspire Awards cover 22 categories across Rising Stars and Scalers. This year’s theme, ‘The Reset: Rebuilding Growth for India’s Tech SMEs,’ reflects a shift underway across India’s technology sector, away from growth at any cost, toward sustainable, AI-first businesses that can be trusted with the infrastructure their clients run on.
International clients are no longer looking for development capacity alone. They want partners who understand the operational context behind a technology problem.
India’s IT SMEs are projected to reach $35–40 billion in revenue by FY30. Navsoft is not positioning for that opportunity; it is already operating inside it, with AI-powered retail solutions, including recommendation engines, demand forecasting tools, and intelligent pricing systems, live across its client base today.
The award validates the direction. The work is what will continue to define it.
About Navsoft Navsoft is a tech and AI solutions company with 26+ years of experience delivering technology solutions across industries. With 800+ clients across 33 countries and a team of 400+ developers, Navsoft has completed 3,000+ projects spanning ERP, CRM, Salesforce, Microsoft Dynamics 365, NetSuite, and custom application development, with AI retail solutions built to solve real business problems across different departments and hierarchies.
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