New prescription changes for millions of NHS app users

TechnologyHealth & Fitness
12 Oct 2026 • 6:26 PM MYT
The Independent
The Independent

The world’s most free-thinking newspaper

New prescription changes for millions of NHS app users

  • NHS app users in England can now receive smartwatch and smartphone notifications when their prescriptions are ready to collect.
  • To access the real-time alerts, patients must switch on push notifications within the app settings.
  • The new feature aims to eliminate unnecessary calls and premature pharmacy visits, freeing up time for healthcare staff.
  • This update builds on the app's prescription tracker feature, which has been used by nearly 2.9 million people across a third of English pharmacies.
  • Health leaders and patient representatives welcomed the change as a practical way to give patients greater control over their healthcare.

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