Saifuddin said the autogates allow travellers to clear immigration checks through three methods: facial recognition, QR codes and passport verification.
SEPANG: The new National Integrated Immigration System (NIISe) autogates at KLIA are expected to reduce congestion at arrival and departure points, said Home Minister Datuk Seri Saifuddin Nasution.
However, he cautioned that minor technical disruptions may occur during the transition from the old system.
He said more than 60 autogates would be used for inbound and outbound movements at KLIA, with some already installed and in operation.
Saifuddin said the autogates allow travellers to clear immigration checks through three methods: facial recognition, QR codes and passport verification.
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He said a trial observed during his visit showed the process took about four to five seconds.
“This is significant because, moving forward, we do not want to face airport congestion, whether at departures or arrivals. This is a game changer.
“I am satisfied with the performance shown so far through the use of this autogate system, which will replace the old system in phases,” he said.
Saifuddin said this after inspecting KLIA Terminal 1 operations under the Home Ministry’s Citra Negara programme, which covered CCTV monitoring, baggage checks, autogate operations and NIISe implementation.
He said the system would replace the old Malaysian Immigration System (MyIMMs) platform in stages as part of the government’s move towards a more integrated immigration management system.
However, he said the transition phase would involve several components, including the system itself, infrastructure and maintenance, which meant some disruptions could still occur.
“During this transition phase, there will naturally be some technical disruptions or glitches.
“There will be a transition period. We will try to minimise them as much as possible.
“But this is the replacement of the old MyIMMs system with the new NIISe system,” he said.
Saifuddin said the government hopes to minimise disruptions, but any glitches during the changeover would be managed as part of the mitigation process.
“No matter how advanced a system is, while we try to minimise disruptions and hope they do not happen, if they do occur, we will consider them part of the process and mitigate them,” he said.
Earlier, Saifuddin inspected several KLIA operations, including CCTV monitoring, baggage checks, the autogate departure system and the implementation of NIISe.
He was accompanied by Home Ministry secretary-general Datuk Dr Awang Alik Jeman, Malaysia Border Control and Protection Agency (MCBA) director-general Datuk Seri Mohd Shuhaily Mohd Zain, and Immigration director-general Datuk Zakaria Shaaban.
