In a high-level review meeting at the CBSE headquarters on Thursday, Union Education Minister Dharmendra Pradhan reviewed the progress of post-result services with a focus on strengthening student support systems, improving the evaluation and monitoring framework, enhancing the CBSE digital platform and making examination-related services more accessible and efficient for students.
During the meeting, Pradhan directed officials to take all necessary measures to ensure that issues faced by students are resolved in a timely, transparent and student-friendly manner. He reiterated the government’s commitment to ensuring transparency, accountability and a student-centric examination system, while assuring students and parents that all genuine concerns would be addressed effectively and expeditiously.
He was apprised that nearly 18 lakh students appeared for the Class 12 examinations this year, involving around 98 lakh answer sheets and nearly 40 crore scanned pages. So far, approximately four lakh students have accessed around 11 lakh scanned answer sheets through the portal.
The minister assured strict action against any lapses and said no negligence, whether within or outside the system, would be tolerated. He also took note of reports related to login access issues, heavy server load and payment-related difficulties on the post-examination services portal.
An expert technical team comprising professors from IIT Madras and specialists in digital systems has been tasked with reviewing portal stability, server capacity, login management and payment gateway integration to ensure seamless and uninterrupted services for students.
The meeting was attended by Secretary, Department of School Education and Literacy, Sanjay Kumar; CBSE Chairperson Rahul Singh; Director, IIT Madras, Prof V Kamakoti; Director, IIT Kanpur; senior officials from the Ministry of Education and Kendriya Vidyalaya Sangathan (KVS) and representatives of public sector banks including SBI, Indian Bank, Bank of Baroda and Canara Bank.
Commenting over the developments, Ajitesh Basani, Executive Director, Acharya Business B-School, Bengaluru said, “When over four lakh students feel compelled to question their board results, that’s not just a statistic – it’s a wake-up call. And the timing couldn’t be more critical. These are students on the cusp of college admissions, where every mark counts and every delay costs. A disputed board result doesn’t just hurt a score; it can derail an entire future.”
He said CBSE’s move toward transparency through scanned answer copies is a commendable step and one that was long overdue.
“But transparency must be backed by rigorous examiner training and standardised marking protocols, otherwise it risks becoming a window without a view. The system has the right instincts. Now it needs the right execution and it needs it fast,” Basani said.
