Passenger rights have strengthened for EU travellers – the new regulations explained

• The European Parliament has voted overwhelmingly to approve updated rules strengthening passenger rights across air, rail, sea, and bus travel within the EU.
• Under the new regulations, travellers who book cancelled flights via intermediaries will be guaranteed a full refund within 14 days.
• Passengers with disabilities or reduced mobility will be permitted to bring an accompanying person on flights free of charge where necessary.
• A standardised claim form will be introduced across all languages and transport modes to simplify reimbursement and compensation requests.
• National authorities will receive enhanced powers to proactively audit and inspect carriers for potential breaches, with rules expected to take effect from October 2027.

IN FULL

What is the new 14-day refund rule in the updated EU passenger rights?