Passengers issued compensation warning after days of flight chaos and cancellations

10 Sep 2026 • 5:50 AM MYT
The Independent
The Independent

The world’s most free-thinking newspaper

Passengers issued compensation warning after days of flight chaos and cancellations

  • Regulators have warned that tens of thousands of travellers caught in this week’s flight chaos are unlikely to receive compensation.
  • The Civil Aviation Authority (CAA), which is currently conducting an independent review, advised those affected that the "disruption caused by the Nats outage is likely to be considered the result of ‘extraordinary circumstances’ under passenger rights rules".
  • Consequently, travellers are "unlikely to be entitled to compensation for delays or cancellations that were directly caused by the incident," the regulator stated.
  • Airports have warned of ongoing disruption on Wednesday after a "technical issue" caused more than 2,000 flights to and from the UK to be cancelled or delayed.
  • Meanwhile, National Air Traffic Control Service (Nats) chief Martin Rolfe was summoned at lunchtime to meet Heidi Alexander, the transport secretary, following a fault in the organisation’s flight data processing system.

IN FULL

Newswav Malaysia Best News App

Newswav is an online content aggregator and obtains its content from different online sources. The content in the app do not belong to Newswav nor do they reflect the opinions of Newswav and its staff. Your use of this app indicates your understanding and acceptance of this information.

Newswav Sdn. Bhd. (201701008480 (1222645-M)) 2026 All Rights Reserved