- Train passengers are missing out on over £80 million annually in compensation for delayed journeys due to an "unacceptable" claims process.
- Online ticket retailer Trainline highlights that approximately one in four passengers who use independent retailers cannot access "one-click" compensation claims.
- These passengers are forced to navigate more complicated and manual procedures to receive their rightful payouts.
- Trainline has launched a petition urging the Government to enable "one-click" claims for all online ticket buyers, regardless of where they purchased their ticket.
- A survey commissioned by Trainline revealed that 29 per cent of passengers failed to claim entitled compensation last year, with many finding the process frustrating and time-consuming.
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