Passengers speak of ‘absolute nightmare’ after travel chaos at airports across Europe

WorldTechnology
20 Sep 2025 • 11:23 PM MYT
The Independent
The Independent

The world’s most free-thinking newspaper

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  • An alleged cyber attack caused significant disruption at several European airports, including Heathrow, Berlin, and Brussels.
  • The attack targeted Collins Aerospace's Muse software, a provider for check-in and boarding systems, leading to widespread flight delays and cancellations.
  • Passengers at Heathrow described the situation as 'an absolute nightmare', facing long queues and manual check-in processes, with many missing connecting flights.
  • Collins Aerospace confirmed the cyber-related disruption, stating the impact was limited to electronic check-in and baggage drop, which could be mitigated manually.
  • The National Cyber Security Centre (NCSC) is working with Collins Aerospace, affected UK airports, and law enforcement to understand the incident and enhance cyber resilienc

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