- A viral TikTok video with over 4 million views showed a Shake Shack kiosk increasing an order total after a customer selected the no-tip option.
- The incident occurred at a Salt Lake City airport location, where three classic milkshakes each increased in price by 50 cents after tipping was declined.
- The video sparked widespread online backlash, with social media users criticizing American tipping culture and self-service kiosk fees.
- Shake Shack stated that the price jump was caused by a technical glitch at a location operated by licensee HMSHost, not a company policy.
- HMSHost confirmed the kiosk issue has been resolved and reiterated that menu pricing is completely unrelated to tipping.
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