My family and I flew to Jakarta in Malaysia Aviation Group (MAG) flight and we enjoyed a pleasant travel experience onboard that guided by its signature Malaysian Hospitality (MH). We're delighted with its latest Best of Asia in-flight menu, celebrating the diverse culinary heritage of hearty flavorful dish. I remember during my tenure with Malaysia Airlines (MAS) Academy emphasized training for every flight is an opportunity for us to share our MAS values. (https://www.malaysiaaviationgroup.com.my; malaysiaairlines.com/mhcorporate)
We stayed for a week at Merynn Park (MP) Hotel in central Jakarta that is professionally managed by Sango Hotel Management. It represents a unique concept of a Hotel brand that combines professional Hotel services and accommodations with the world-famous Indonesian style hospitality. They pay attention to all every details big & small, that strive to offer us only the best service that come from their heart, all for the sake of creating an Indonesian-inspired Hotel experience for customers to enjoy it. Bringing the spirit of Indonesia Hospitality, it is committed to contribute more for the tourism industry. (www.sangohotelmanagement.com; www.merlynn.parkhotel.com)
I am impressed and evidently found Sango Hotel Management is committed “We are an organization that growing swiftly to the top of hospitality industry by exceeding customer expectation, designing and delivering product and service that optimize in customer experience.” Whilst its mission stated that “To develop and manage hotel properties that committed to provide the Best Guest Experience possible and Yield sustainable profits for stake holder & best working environment for employee.” Their human values are “Exceptional Service, Integrity, Respect, Teamwork & Passion; Continuous Improvement.”
My family is happy the service culture “The Soul of Indonesia” that reflected with their welcoming and farewell experience of “Special Indonesia Service Soul”. The well-trained staff, technology, smooth service help create our stress-free & enjoyable stay. Above all, listening to guest feedback & rewarding loyalty improve customer service keep guests coming back. Customer service is a crucial component of hotel management for each guest feels recognized.
Zulkifly Baharom (hajizul50@gmail.com) is a content creator under the Newswav Creator programme, where you get to express yourself, be a citizen journalist, and at the same time monetize your content & reach millions of users on Newswav. Log in to creator.newswav.com and become a Newswav Creator now!
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